Field Service

Field Service

Accurately capture technician working hours – bill, analyse, export.

Field Service is a lean solution for mobile time tracking in the field – including controlling, DATEV export and direct use for invoicing.
No isolated system. No Excel workaround. Just reliable data from deployment to billing.

Get our whitepaper "Time Tracking in Field Service – from Booking to Invoice"

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Problemraum

Problem Space: Why Working Hours in Field Service Cause So Much Trouble

In many companies the reality looks like this:

  • Technicians record times retrospectively, incompletely or not at all
  • Project, order and travel times are not clearly separated
  • Billing is based on estimates or flat-rate hours
  • Controlling only realises months later that assignments were unprofitable
  • DATEV exports are manual, error-prone or non-existent

The result:

  • Disputes with customers
  • Stress in accounting
  • Lack of transparency for management & controlling

Unser Ansatz

The Solution: Field Service – End-to-End Time Tracking from Deployment to Invoice

Field Service combines mobile time tracking, commercial logic and controlling in one system. Technicians book their time directly on site.

The back office uses the same data for billing, controlling and financial accounting.

The Solution: Field Service – End-to-End Time Tracking from Deployment to Invoice

Features

Funktionen im Überblick

Wählen Sie ein Thema rechts aus – links sehen Sie die Details.

Feature 1

Approval Workflow & Back-Office Processing

Recorded times flow through a structured review process:

  • Technicians submit their time records
  • Team leaders or project managers review and approve
  • Corrections are possible at any stage
  • Status tracking for all submissions

Result: Transparent processes – without paper or email chains.

Target Group

Who is Field Service for?

  • Service and maintenance companies
  • Technical field service teams
  • Craft businesses with multiple teams
  • Maintenance & technical service

Companies that:

  • Need to document billable hours accurately
  • Take controlling seriously
  • Use DATEV

Use Cases

Typical Use Cases

  • Automated import of customer orders (ORDERS)
  • Order confirmations and delivery notifications (ORDERRES, DESADV)
  • Automatic invoice creation (INVOICE)
  • Connection of marketplaces such as Amazon Business
  • Transformation between different ERP formats

FAQ

Why Not a Standard Time-Tracking Tool?

Field Service is not just an HR tool.

The focus is on:

  • Orders rather than just employees
  • Billing rather than just attendance
  • Controlling rather than just hour totals

That is precisely what many standard solutions are missing.

Kostenloser Download

Get the Whitepaper & Planning Template for Free

"Time Tracking in Field Service – from Booking to Invoice"

Included:

  • Decision guide: what a field service system must deliver
  • Typical mistakes during introduction & operation
  • Example structure for: working hours, billing, controlling, DATEV handover

👉 Download in exchange for your email address.
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Is This Right for Your Use Case?

Briefly describe: number of technicians, type of assignments, billing model.
I will give you a brief professional assessment of whether Field Service makes sense for your context – no obligation.

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1–2 Sätze reichen. Wir melden uns zeitnah.
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Kein Pitch-Call. Erst eine kurze fachliche Einschätzung – unverbindlich.